Onsite Event Support Lead - Fundraising Tech

EveryAction, Inc. USA; United States; On-site; USD 28,000 - 40,000; Part time

Job summary

Bonterra seeks an on-site Events Support Specialist to drive successful client events across multiple markets in the United States. You will manage OneCause technology on-site, collaborate with event staff, and help maximize revenue during events.

Ideal candidates have 2+ years of in-person customer service, comfort with web-based software and mobile devices, and strong communication skills. This is a part-time, seasonal, fully on-site role with travel within a 125-mile radius of your home

Qualifications

• 2+ years of in-person customer service experience.
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android).
• Basic knowledge of setting up and troubleshooting hardware (iPads/laptops/smartphones).
• Exceptional communication skills, including written, interpersonal, and public speaking.
• Highly organized with the ability to meet multiple deadlines in a fast-paced environment.
• High level of initiative.
• At this time, we are unable to consider candidates who require sponsorship for employment authorization.

Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology.
• Work with OneCause staff including Event Managers, Onsite Support, and Support Staff.
• Help manage OneCause technology including OneCause proprietary software, laptops, and iPads.
• Assist Event Manager with assigned OneCause-related client expectations.
• Assist Event Managers in navigating and troubleshooting our software in real time.
• Review all client auction and guest data and make changes where necessary.
• Work with client to ensure software is fully utilized to maximize event revenue by following best practices.

Skills

In-person service

Communication skills

Organizational skills

Public speaking

Multitasking

Initiative

Scheduling flexibility

Tools

iPads

Laptops

Smartphones

Job description

Bonterra seeks an on-site Events Support Specialist to drive successful client events across multiple markets in the United States. You will manage OneCause technology on-site, collaborate with event staff, and help maximize revenue during events.

Ideal candidates have 2+ years of in-person customer service, comfort with web-based software and mobile devices, and strong communication skills. This is a part-time, seasonal, fully on-site role with travel within a 125-mile radius of your home