Onsite Event Manager — Fundraising Tech

Social Solutions Global; Virginia Beach (VA); On-site; USD 85,962,000 - 94,558,000; Part time

Job summary

Bonterra, through its OneCause team, is seeking a part-time, seasonal on-site Event Support Specialist to assist during live fundraising events across multiple US markets. You will travel within a 125-mile radius, support on-site operations of OneCause software, and help ensure smooth client experiences.

Candidates should have at least two years of in-person customer service, comfort with web-based software and mobile devices, and strong communication.

Qualifications

• 2+ years of in-person customer service experience.
• Experience with web-based software and basic troubleshooting.
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android) hardware (iPads/laptops/smartphones).
• Exceptional communication skills, not limited to but including written, interpersonal, and public speaking.
• Highly organized with the ability to meet multiple concurrent deadlines in a fast-paced environment.
• High level of initiative.
• Event, non-profit, or fundraising experience.

Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology
• Manage OneCause staff including Assistant Event Managers and Onsite Support Staff
• Setup and manage the OneCause technology including OneCause proprietary software, laptops, and iPads
• Manage and resolve all OneCause-related client expectations
• Provide on-site software training to the client, client's staff, volunteers, and guests
• Review all client auction and guest data and make appropriate changes where necessary
• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices
• Able to comfortably navigate and troubleshoot our software

Skills

Customer service

Web-based software

Mobile devices

Communication

Organization

Initiative

Event/fundraising exp

Tools

iPad

Laptops/Smartphones

Job description

Bonterra, through its OneCause team, is seeking a part-time, seasonal on-site Event Support Specialist to assist during live fundraising events across multiple US markets. You will travel within a 125-mile radius, support on-site operations of OneCause software, and help ensure smooth client experiences.

Candidates should have at least two years of in-person customer service, comfort with web-based software and mobile devices, and strong communication.