Onsite Event Manager, Nonprofit Fundraising Tech

EveryAction, Inc. USA; United States; On-site; USD 41,000 - 45,000; Full time

Job summary

Bonterra, through its OneCause platform, seeks an On-site Event Support Specialist to drive successful customer events across multiple U.S. markets.

This fully on-site role requires travel within a 125-mile radius of your home market and long event days to ensure client satisfaction. You will install and manage OneCause technology, supervise staff, train clients and volunteers, and work with clients to maximize event revenue.

Qualifications

• 2+ years of in-person customer service experience.
• Experience with web-based software and basic knowledge of setting up and troubleshooting.
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android) hardware (iPads/laptops/smartphones).
• Exceptional communication skills, including written, interpersonal, and public speaking.
• Highly organized with the ability to meet multiple concurrent deadlines in a fast-paced environment.
• Event, non-profit, or fundraising experience.

Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology.
• Manage OneCause staff including Assistant Event Managers and Onsite Support Staff.
• Setup and manage the OneCause technology including OneCause proprietary software, laptops, and iPads.
• Manage and resolve all OneCause-related client expectations.
• Provide on-site software training to the client, client staff, volunteers, and guests.
• Review all client auction and guest data and make appropriate changes where necessary.
• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices.
• Able to comfortably navigate and troubleshoot our software.

Skills

Customer service

Public speaking

Tech troubleshooting

On-site event support

Tools

OneCause software

iPads/laptops

Smartphones (iPhone/Android)

Job description

Bonterra, through its OneCause platform, seeks an On-site Event Support Specialist to drive successful customer events across multiple U.S. markets.

This fully on-site role requires travel within a 125-mile radius of your home market and long event days to ensure client satisfaction. You will install and manage OneCause technology, supervise staff, train clients and volunteers, and work with clients to maximize event revenue.