On-Site Event Manager — Fundraising Tech

Bonterra; New York (NY); On-site; USD 41,000 - 45,000; Part time

Job summary

Bonterra is hiring for a part-time, seasonal on-site role supporting our clients at events across multiple markets. The position requires travel within a 125-mile radius of your home market and on-site attendance for long event days.

You will manage OneCause technology on-site, train client staff and volunteers, and ensure optimal software utilization to maximize event revenue. Candidates should have 2+ years of in-person customer service and comfort with web-based tools.

Qualifications

• 2+ years of in-person customer service experience.
• Experience with web-based software and basic knowledge of setting up and troubleshooting.
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android) and hardware (iPads/laptops/smartphones).
• Exceptional communication skills, including written, interpersonal, and public speaking."
• Highly organized with the ability to meet multiple deadlines in a fast-paced environment.
• High level of initiative.
• Event, non-profit, or fundraising experience.

Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology.
• Manage OneCause staff including Assistant Event Managers and Onsite Support Staff.
• Setup and manage the OneCause technology including OneCause proprietary software, laptops, and iPads.
• Manage and resolve all OneCause-related client expectations.
• Provide on-site software training to the client, client’s staff, volunteers, and guests.
• Review all client auction and guest data and make appropriate changes where necessary.
• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices.
• Able to comfortably navigate and troubleshoot our software.

Skills

Customer service

Web-based software

Devices (iPhone/Android)

Communication

Organization

Initiative

Event/non-profit/fundraising

Job description

Bonterra is hiring for a part-time, seasonal on-site role supporting our clients at events across multiple markets. The position requires travel within a 125-mile radius of your home market and on-site attendance for long event days.

You will manage OneCause technology on-site, train client staff and volunteers, and ensure optimal software utilization to maximize event revenue. Candidates should have 2+ years of in-person customer service and comfort with web-based tools.