Onsite Event Experience Coordinator

Social Solutions Global; United States; On-site; USD 29,000 - 40,000; Part time

Job summary

Bonterra, owner of OneCause, is seeking a part-time, seasonal Onsite Event Support role to help manage event technology at client sites across the US. You will work closely with Event Managers and onsite staff to ensure successful execution of fundraising events using OneCause software on laptops and iPads.

Candidates must live near the markets listed and be able to travel within a 125-mile radius. The role requires 2+ years of in-person customer service, comfort with smartphones and web apps,

Qualifications

• 2+ years of in-person customer service experience.
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android).
• Basic knowledge of setting up and troubleshooting hardware (iPads/laptops/smartphones).
• Exceptional communication skills, including written, interpersonal, and public speaking.

Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology.
• Work with OneCause staff including Event Managers, Onsite Support, and Support Staff.
• Help manage OneCause technology including OneCause proprietary software, laptops, and iPads.
• Assist Event Manager with assigned OneCause-related client expectations.
• Assist Event Managers in navigating and troubleshooting our software in real time.
• Review all client auction and guest data and make appropriate changes where necessary.
• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices.

Skills

Customer service

Public speaking

Hardware troubleshooting

Web-based software

Time management

Initiative

Job description

Bonterra, owner of OneCause, is seeking a part-time, seasonal Onsite Event Support role to help manage event technology at client sites across the US. You will work closely with Event Managers and onsite staff to ensure successful execution of fundraising events using OneCause software on laptops and iPads.

Candidates must live near the markets listed and be able to travel within a 125-mile radius. The role requires 2+ years of in-person customer service, comfort with smartphones and web apps,