Onsite Enterprise Device Support Specialist

World Market; Windsor (VA); On-site; USD 3,926,000 - 4,959,000; Full time

Benefits offered by this job

Reasonable accommodations

Job summary

World Market is seeking an Enterprise Device Support Analyst to join our Technology Support team in Windsor, VA. You will manage enterprise devices across stores, distribution centers, and the corporate office, providing Level II support and ensuring security and lifecycle management.

You will work with Windows/macOS, Microsoft 365, and MDM, contributing to training, automation, and continuous improvement while collaborating with vendors.

Qualifications

• Bachelor’s degree in Engineering, Information Technology, or related field.
• 2+ years IT support or enterprise device administration experience.
• Strong knowledge of networking, cloud services, and endpoint security.
• Experience with Microsoft 365 administration and MDM integration.
• Excellent customer service and communication skills.

Responsibilities

• Manage and maintain enterprise devices across stores, distribution centers, and corporate offices.
• Provide Level II support for escalated incidents and request fulfillment.
• Monitor, troubleshoot, and optimize device connectivity and system integrations.
• Lead hardware/software configuration, security compliance, and patching.
• Document runbooks, knowledge base articles, and troubleshooting procedures.

Skills

Enterprise device administration

IT support

Networking basics

Printer/POS troubleshooting

MDM integration

Customer service

Scripting (PowerShell, Python)

Education

Bachelor’s degree in Engineering, Information Technology, or related field

Tools

Microsoft 365 administration

MDM management

Windows & macOS administration

Job description

World Market is seeking an Enterprise Device Support Analyst to join our Technology Support team in Windsor, VA. You will manage enterprise devices across stores, distribution centers, and the corporate office, providing Level II support and ensuring security and lifecycle management.

You will work with Windows/macOS, Microsoft 365, and MDM, contributing to training, automation, and continuous improvement while collaborating with vendors.