Enterprise Device Support Specialist

World Market

Virginia, Northern (IL, KY)

Hybrid

USD 40,000 - 50,000

Full time

14 days+

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Job summary

World Market is seeking an Enterprise Device Support Analyst for our Technology Support team based onsite at our Windsor, VA Distribution Center. You will manage enterprise devices across stores, distribution centers, and corporate offices, delivering Level II support and driving device optimization.

You will work with Windows and macOS endpoints, Office 365, and MDM solutions, ensuring security compliance and efficient incident resolution.

Qualifications

Bachelor’s degree in Engineering, IT or related field.
Minimum 2+ years of experience in IT support, enterprise device administration, or service desk engineering.
Proficiency in Microsoft 365 applications and administration.
Familiarity with Android/iOS device configuration and MDM integration.
Basic networking: TCP/IP, LAN/WAN, DHCP, DNS, routing, wireless networks.
Experience troubleshooting printers, POS systems, desktops/laptops, and mobile devices.
Preferred Certifications: ITIL, CompTIA A+, Network+, Security+, Microsoft certifications.

Responsibilities

Manage and maintain enterprise devices across stores, distribution centers, and corporate offices.
Provide Level II support for escalated incidents and request fulfillment, ensuring timely resolution.
Monitor, troubleshoot, and optimize device connectivity, network performance, and system integrations.
Proactively respond to Level 1 & Level 2 tickets, incidents, and continuous improvement projects.
Partner with network engineering for advanced troubleshooting and infrastructure enhancements.
Lead hardware/software configuration, security compliance, patching, and monitoring.
Contribute to automation and workflow optimization through scripting (PowerShell, Python).
Ensure proper administration of Active Directory, Office 365, Azure Intune, Exchange Online, and SharePoint.
Support mobile device management (MDM) solutions and Android/iOS troubleshooting.
Assist with vendor escalations and collaborate with third-party technology providers.
Participate in 24/7 on-call rotations for critical support needs.
Document and maintain runbooks, knowledge base articles, user guides, and troubleshooting procedures.