Tier 2 IT Support Specialist - End User & Field

WM; Central Point (OR); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Stock Purchase Plan

401K match

Paid Vacation

Holidays and Personal Days

Job summary

WM is seeking an IT Support Specialist to configure, install, and support software for desktops and mobile devices. You will provide Tier 2 technical support, troubleshoot issues across office and field environments, and collaborate with internal teams to resolve problems.

Responsibilities include supporting Windows OS, VPN, SCCM/MECM, and Microsoft 365, with up to 60% travel to market area sites. A Bachelor's degree or equivalent experience is required, along with strong customer service skills.

Qualifications

• Bachelor’s degree or higher in CS/MIS or related field, or equivalent experience.
• 3 years of prior IT support experience.
• Experience with end-user computing, desktop support, and incident management.

Responsibilities

• Provide Tier 2 support for desktop, application, and hardware issues; escalate as needed.
• Troubleshoot moderately complex incidents across Windows OS, network, and peripherals.
• Collaborate with IT teams and external vendors to resolve issues and improve processes.
• Document incidents and resolutions in ITSM tools and contribute to reports.

Skills

End User Computing

Desktop Support

Application Support

Incident Management

Troubleshooting

SCCM/MECM

VPN

MS InTune

Hardware & Peripherals

Customer Service

Field Support

Network & endpoint support

Windows OS

ITSM Documentation

Education

Bachelor's Degree (accredited) in Computer Science, MIS, or similar area of study

High School Diploma or GED with four years of relevant work experience

Tools

ServiceNow

Microsoft Office

Job description

WM is seeking an IT Support Specialist to configure, install, and support software for desktops and mobile devices. You will provide Tier 2 technical support, troubleshoot issues across office and field environments, and collaborate with internal teams to resolve problems.

Responsibilities include supporting Windows OS, VPN, SCCM/MECM, and Microsoft 365, with up to 60% travel to market area sites. A Bachelor's degree or equivalent experience is required, along with strong customer service skills.