Enterprise Device Support Analyst

World Market; Windsor (VA); On-site; USD 3,926,000 - 4,959,000; Full time

Benefits offered by this job

Reasonable accommodations

Job summary

World Market is seeking an Enterprise Device Support Analyst to join our Technology Support team in Windsor, VA. You will manage enterprise devices across stores, distribution centers, and the corporate office, providing Level II support and ensuring security and lifecycle management.

You will work with Windows/macOS, Microsoft 365, and MDM, contributing to training, automation, and continuous improvement while collaborating with vendors.

Qualifications

• Bachelor’s degree in Engineering, Information Technology, or related field.
• 2+ years IT support or enterprise device administration experience.
• Strong knowledge of networking, cloud services, and endpoint security.
• Experience with Microsoft 365 administration and MDM integration.
• Excellent customer service and communication skills.

Responsibilities

• Manage and maintain enterprise devices across stores, distribution centers, and corporate offices.
• Provide Level II support for escalated incidents and request fulfillment.
• Monitor, troubleshoot, and optimize device connectivity and system integrations.
• Lead hardware/software configuration, security compliance, and patching.
• Document runbooks, knowledge base articles, and troubleshooting procedures.

Skills

Enterprise device administration

IT support

Networking basics

Printer/POS troubleshooting

MDM integration

Customer service

Scripting (PowerShell, Python)

Education

Bachelor’s degree in Engineering, Information Technology, or related field

Tools

Microsoft 365 administration

MDM management

Windows & macOS administration

Job description

This position is based full-time onsite at our Windsor, VA Distribution Center.

Why You’ll Love World Market

You won’t find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart.

Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it!

What You’ll Do

We are seeking an Enterprise Device Support Analyst to join our Technology Support team, ensuring seamless management and administration of enterprise devices across 247 stores, two distribution centers, and the corporate office in Alameda, California. This role specializes in enterprise device administration, including but not limited to:

• Spectralink 95 series phones
• Zebra ET40s, TC52s, MC9300
• Zebra ZQ630 printers
• HP wireless and wired printers
• Lexmark printers
• Microsoft Windows and Apple MacOS laptops/desktops
• Sample house and Creative Studio Devices
• Partnering with vendors and managed service providers across the above
• Other devices as identified and added to EDM team

This position provides technical expertise, troubleshooting, and device lifecycle management while maintaining security compliance and system optimization across a diverse technology ecosystem. Additionally, this role supports training and staying current with new Android versions and emerging technologies.

Responsibilities

• Manage and maintain enterprise devices across stores, distribution centers, and corporate offices.
• Provide Level II support for escalated incidents and request fulfillment, ensuring timely resolution for field and home office associates.
• Monitor, troubleshoot, and optimize device connectivity, network performance, and system integrations.
• Proactively respond to Level 1 & Level 2 tickets, incidents, and continuous improvement projects.
• Partner with network engineering for advanced troubleshooting and infrastructure enhancements.
• Lead hardware/software configuration, security compliance, patching, and monitoring.
• Contribute to automation and workflow optimization through scripting (PowerShell, Python).
• Ensure proper administration of Active Directory, Office 365, Azure Intune, Exchange Online, and SharePoint.
• Support mobile device management (MDM) solutions and Android/iOS troubleshooting.
• Assist with vendor escalations and collaborate with third-party technology providers.
• Participate in 24/7 on-call rotations for critical support needs.
• Document and maintain runbooks, knowledge base articles, user guides, and troubleshooting procedures.
• Other duties as assigned

What You’ll Bring

• Bachelor’s degree in Engineering, Information Technology, or related field.
• Minimum 2+ years of experience in IT support, enterprise device administration, or service desk engineering.
• Strong understanding of enterprise systems, including networking, cloud services, and endpoint security.
• Proficiency in Microsoft 365 applications and administration.
• Familiarity with Android/iOS device configuration and MDM integration.
• Basic networking expertise: TCP/IP, LAN/WAN, DHCP, DNS, routing, wireless networks.
• Experience troubleshooting printers, POS systems, desktops/laptops, and mobile devices.
• Excellent customer service, mentorship, and communication skills.
• Preferred Certifications: ITIL, CompTIA A+, Network+, Security+, Microsoft certifications.

Pay Range is $28.50 - $36.00 per hour

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: [phone]

Email: [e-mail]

This email address is only to request reasonable accommodation for the application process due to a medical condition.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.