Onsite DC IT & WMS Support Specialist

World Market; Windsor (VA); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Discount program

Paid time off

Company-paid benefits

Job summary

World Market seeks an IT Operations Tech at our Windsor, VA distribution center to support daily warehouse IT operations, including WMS applications, RF devices, printers, and enterprise devices. You will document processes, participate in on-call rotations, and help improve throughput with automation and scripting.

The role focuses on Level I/II support, device management, and building SOPs, with a 6:00am–3:00pm onsite schedule and opportunities to leverage AI tools for efficiency.

Qualifications

• 1+ years of experience with Warehouse Management Systems, preferably Korber/Infios WMS.
• Experience troubleshooting RF/handheld devices, label and laser printers, workstations, and wireless network connectivity issues in a warehouse environment.
• Experience supporting and working with end users to troubleshoot and resolve issues.
• Working knowledge of Microsoft Office Suite (Active Directory, Microsoft 365, Azure/Intune, Exchange Online, SharePoint), and related identity and collaboration administration tasks.

Responsibilities

• Provide Level I and II support for escalated incidents across stores, distribution centers, and corporate; troubleshoot RF guns, handheld scanners, warehouse automation tools, and WMS/ERP integrations.
• Manage and maintain enterprise devices across all locations - Spectralink 95 series phones, Zebra ET40s / TC52s / MC9300s, ZQ630 label printers, HP and Lexmark printers, and Lenovo laptops/desktops.
• Install, configure, and deploy IT hardware and software; lead device imaging, staging, and rollout projects with full documentation at each stage.

Skills

WMS experience

RF/handheld troubleshooting

Office 365 / AD / Azure

SQL queries

MDM/RMM platforms

Scripting (PowerShell/Python/Bash)

AI tooling usage

Network troubleshooting

Tools

Korber/Infios WMS

Microsoft 365

Azure/Intune

Job description

World Market seeks an IT Operations Tech at our Windsor, VA distribution center to support daily warehouse IT operations, including WMS applications, RF devices, printers, and enterprise devices. You will document processes, participate in on-call rotations, and help improve throughput with automation and scripting.

The role focuses on Level I/II support, device management, and building SOPs, with a 6:00am–3:00pm onsite schedule and opportunities to leverage AI tools for efficiency.