Mobile Device Support Specialist

Insight Global; Buda (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking a Mobile Device Support Specialist to manage the full lifecycle of company-owned mobile devices, including deployment, configuration, inventory, shipping, recovery, and troubleshooting.

You will support employees in onboarding and offboarding, resolve device issues, and work with Microsoft Intune, Apple Business Manager, and other ITSM tools to ensure smooth mobility operations.

Qualifications

• 1+ year in technical support, device deployment, inventory, or customer service.
• Experience with iPhones, iPads, and mobile apps.
• Strong inventory tracking, device assignments, and documentation.
• Follows established technical processes and procedures.
• Strong organizational and communication skills.
• Customer-focused with ability to multi-task.
• Ability to work independently and escalate issues when needed.
• High school diploma or equivalent.
• Familiarity with Microsoft Intune, Apple Business Manager, or another MDM.
• Experience with carrier portals and SIM/eSIM activation.
• Experience with ITSM or ticketing systems.
• Experience preparing and shipping technical equipment.
• Familiarity with Microsoft Entra ID, Active Directory, Microsoft 365, or MFA.
• Certifications like CompTIA A+ or Apple/Microsoft related.

Responsibilities

• Configure, enroll, and deploy company iPhones and iPads.
• Manage mobile device requests, tickets, and support queues.
• Activate devices, install apps, configure MFA, and perform checks.
• Package, ship, receive, and track devices and accessories.
• Maintain accurate inventory, asset, and carrier records.
• Support onboarding, offboarding, upgrades, and replacements.
• Troubleshoot mobile service, device, app, and enrollment issues.
• Process returned devices for reuse, recycling, or replacement.
• Communicate with employees, managers, vendors, and teams regarding requests.
• Assist with mobile technology operations and process improvements.

Skills

Technical support

Device deployment

Inventory management

Customer service

Attention to detail

Communication

Organizational skills

Independent work

Process adherence

Carrier portals & wireless accounts

Education

High school diploma or equivalent

Tools

Microsoft Intune

Apple Business Manager

MDM platform

Job description

Job Description

Insight Global is seeking a Mobile Device Support Specialist for a leading construction and field services organization. This individual will support the full lifecycle of company-owned mobile devices, including deployment, configuration, inventory management, shipping, recovery, and troubleshooting. The ideal candidate is detail-oriented, customer-focused, and enjoys working in a hands‑on IT support environment. This role offers exposure to enterprise mobility, device management platforms, Microsoft technologies, carrier operations, and IT service delivery while providing significant opportunities for professional growth.

Day-to-Day:

• Configure, enroll, and deploy company iPhones and iPads
• Manage mobile device requests, tickets, and support queues
• Activate devices, install applications, configure MFA, and perform quality checks
• Package, ship, receive, and track mobile devices and accessories
• Maintain accurate inventory, asset, and carrier records
• Support employee onboarding, offboarding, upgrades, and device replacements
• Troubleshoot mobile service, device, application, and enrollment issues
• Process returned devices for reuse, recycling, or replacement
• Communicate with employees, managers, vendors, and internal teams regarding support requests
• Assist with mobile technology operations and process improvements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

• 1+ year of technical support, device deployment, inventory, logistics, or customer service experience
• Experience supporting iPhones, iPads, mobile applications, and basic wireless troubleshooting
• Strong attention to detail with inventory tracking, device assignments, and documentation
• Ability to follow technical processes and procedures consistently
• Strong organizational and communication skills
• Customer-focused mindset with ability to prioritize multiple tasks
• Ability to work independently and elevate issues when needed
• High school diploma or equivalent
• Ability to occasionally lift up to 50 lbs. Experience with Microsoft Intune, Apple Business Manager, or another mobile device management platform.
• Experience with carrier portals, SIM/eSIM activation, or corporate wireless accounts.
• Experience with an IT service management or ticketing system.
• Experience preparing and shipping technical equipment.
• Familiarity with Microsoft Entra ID, Active Directory, Microsoft 365, or MFA.
• CompTIA A+, Microsoft, Apple, or related technical certification.