Onsite Enterprise Device Support Analyst – IT & Automation

World Market; Windsor (CT); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, Dental, Vision benefits

Life Insurance

Commuter Benefits

Employee Assistance Program

Job summary

World Market is seeking an Enterprise Device Support Analyst to join our Technology Support team, overseeing enterprise devices across stores, distribution centers, and the corporate office. You will provide Level II support, manage device lifecycle, ensure security compliance, and help optimize the technology ecosystem.

You will work with Windows, macOS, Office 365, Azure Intune, and MDM solutions, collaborating with vendors and colleagues to deliver reliable device services.

Qualifications

• Bachelor’s degree in Engineering, Information Technology, or related field.
• Minimum 2+ years of IT support or enterprise device administration experience.
• Strong understanding of enterprise systems, including networking, cloud services, and endpoint security.
• Proficiency with Microsoft 365 applications and administration.
• Familiarity with Android/iOS device configuration and MDM integration.
• Basic networking knowledge: TCP/IP, LAN/WAN, DHCP, DNS, routing, wireless networks.
• Experience troubleshooting printers, POS systems, desktops/laptops, and mobile devices.
• ITIL/CompTIA/Microsoft certifications are a plus.

Responsibilities

• Manage and maintain enterprise devices across stores, distribution centers, and corporate offices.
• Provide Level II support for escalated incidents and requests with timely resolutions.
• Monitor and optimize device connectivity, network performance, and system integrations.
• Respond to Level 1 & Level 2 tickets and contribute to continuous improvement projects.
• Partner with network engineering for advanced troubleshooting and infrastructure enhancements.
• Lead hardware/software configuration, security compliance, patching, and monitoring.
• Contribute to automation and workflow improvements via scripting (PowerShell, Python).
• Document runbooks, knowledge base articles, and user guides.

Skills

Customer service

Mentorship

Communication

Problem solving

Attention to detail

Education

Bachelor's degree in Engineering/IT

Tools

Microsoft 365 administration

Active Directory

Azure Intune

PowerShell

Python

MDM systems

Job description

World Market is seeking an Enterprise Device Support Analyst to join our Technology Support team, overseeing enterprise devices across stores, distribution centers, and the corporate office. You will provide Level II support, manage device lifecycle, ensure security compliance, and help optimize the technology ecosystem.

You will work with Windows, macOS, Office 365, Azure Intune, and MDM solutions, collaborating with vendors and colleagues to deliver reliable device services.