Onsite End-User IT Support Technician

DiaSorin; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Luminex Corporation seeks an End User IT Service Support Technician to deliver hands-on end user support for onsite and remote users. Responsibilities include desktop support, imaging, device management, and user/account administration in a fast-paced setting.

The role requires 1+ years in IT support, strong Windows experience, and good communication skills. Onsite work at the Austin facility with possible travel and a dynamic, team-oriented environment.

Qualifications

• College Degree or equivalent experience of at least 1 years.
• Scientific/Technical/Computer Science or equivalent.
• At least 1+ years of relevant experience.

Responsibilities

• Provide tier 2 support for all site related end user services & projects.
• Support regional needs related to end user services & projects.
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting.
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.

Skills

Windows OS

Remote support tools

Networking concepts

Communication skills

Apple support

Education

College degree or equivalent

Science/Technical/CS or equivalent

Tools

SCCM

FreshService

Teams

Job description

Luminex Corporation seeks an End User IT Service Support Technician to deliver hands-on end user support for onsite and remote users. Responsibilities include desktop support, imaging, device management, and user/account administration in a fast-paced setting.

The role requires 1+ years in IT support, strong Windows experience, and good communication skills. Onsite work at the Austin facility with possible travel and a dynamic, team-oriented environment.