Onsite IT Support Technician - End-User & Hardware Expert

HCLTech; Carol Stream (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an Onsite Support Technician to deliver hands-on IT support to end users at our site locations in the United States. Responsibilities include installing and configuring desktops, laptops, mobile devices, and peripherals, performing onsite updates and software installs, and providing rapid on-site assistance to users.

The role requires coordinating with vendors and Level 3 teams to ensure service delivery and security/compliance tasks.

Qualifications

• 1–3 years of hands-on IT support experience.
• Strong customer service and communication skills.
• Ability to work onsite and respond to incidents promptly.

Responsibilities

• Provide customer facing end-user support that includes: troubleshoot and resolve issues.
• Install and configure desktops, laptops, mobile devices, and peripherals and related software.
• Perform onsite updates, configuration changes, or software installations.
• Provide onsite technical assistance to end users.
• Identify potential issues that could adversely impact end user experience and follow through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined SLA.

Skills

Desktop support

End-user support

On-site support

Ticket management

Vendor coordination

Job description

HCLTech is seeking an Onsite Support Technician to deliver hands-on IT support to end users at our site locations in the United States. Responsibilities include installing and configuring desktops, laptops, mobile devices, and peripherals, performing onsite updates and software installs, and providing rapid on-site assistance to users.

The role requires coordinating with vendors and Level 3 teams to ensure service delivery and security/compliance tasks.