Onsite IT Support Engineer – End-User & Device Expert

Slipstream IT; California (MO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401k match

Health benefits

Life insurance

LTD

Discretionary PTO

Job summary

Slipstream Life Sciences is seeking an on-site IT support technician to provide deskside support for end-user hardware, peripherals, and devices at client sites. You will handle L1 tickets, follow SLA protocols, and assist with software configuration and troubleshooting to keep users productive.

You will coordinate with Service Desk and vendors, assist with onboarding and offboarding, manage device provisioning and inventory, and support meeting rooms and office technology.

Responsibilities

• Perform on site deskside technical support for end user hardware peripherals and devices
• Handle and resolve tickets escalated from the L1 Service Desk adhering to defined SLA response times and handoff protocols
• Provide application support including troubleshooting configuration and end user assistance for approved software
• Perform uninstallation and reinstallation of approved software applications in accordance with Clients change control procedures
• Support employee onboarding and offboarding including device provisioning imaging configuration and collection
• Coordinate with Service Desk agents and third party vendors to ensure seamless end to end resolution
• Provide first line support for meeting room conference room printer display multimedia and related office technology with escalation to appropriate client or vendor owner as required
• Support workspace and employee technology readiness for new hires transitions and workspace changes including approved device setup handoffs swaps pickups and onsite coordination
• Perform approved physical device lifecycle and onsite inventory activities including returned device intake asset validation ready to use inventory and breakfix spare maintenance replacements shippingreceiving coordination and routing for reissue repair preservation or disposition as applicable
• Maintain required device status location custody handoff and disposition records in Client designated asset systems in accordance with approved lifecycle requirements
• Provide operational coordination and agreed service reporting for onsite activity including demand inventory readiness recurring issues open escalations and service performance information

Job description

Slipstream Life Sciences is seeking an on-site IT support technician to provide deskside support for end-user hardware, peripherals, and devices at client sites. You will handle L1 tickets, follow SLA protocols, and assist with software configuration and troubleshooting to keep users productive.

You will coordinate with Service Desk and vendors, assist with onboarding and offboarding, manage device provisioning and inventory, and support meeting rooms and office technology.