Onsite End-User IT Engineer & Desktop Support Pro

TXSE

United States

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

TXSE in Dallas seeks an IT End User Services & Desktop Support Engineer to provide in-office end-user and desktop support at its Dallas headquarters. The role demands broad technical skills, strong customer service, and the ability to maintain a secure, reliable technology environment in a fast-paced, regulated financial setting.

Responsibilities include in-person support, incident resolution per ITIL practices, and escalation when needed.

Qualifications

Bachelor’s degree required; related field preferred.
2+ years IT support experience in enterprise environments.
Experience with Entra ID, AD, Exchange Online and Microsoft 365.

Responsibilities

Provide in-person end-user and desktop support, resolving incidents per ITIL practices.
Administer Entra ID, AD, Exchange Online, and Microsoft 365 for secure access.
Manage endpoint environments with Intune, SCCM, and Jamf; provisioning and patching.
Support Windows, macOS, and mobile platforms; learn Linux on the job.
Use PowerShell and Graph API to automate provisioning and improve efficiency.
Document and refine support processes to reduce recurring issues.
Apply security standards, monitor health, and provide reporting for stability.