Executive-Grade Desktop Support Technician & Mentor

Luna Data Solutions, Inc.; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Short-term disability

Job summary

Luna Data Solutions, Inc. in Austin, TX is seeking a Desktop Support Technician to install, repair, and maintain PCs and related systems for a state agency.

You will troubleshoot software and hardware, resolve IT issues, and provide hands-on technical support, training, process creation, and mentoring for junior technicians. This role requires reliable leadership and the ability to manage end-to-end incident resolution in a fast-paced environment.

Qualifications

• 4+ years providing warm, executive-level support.
• 5+ years end-user support experience.
• 5+ years PC hardware and routine software installation.
• 5+ years troubleshooting IT hardware and peripherals in an enterprise.
• 5+ years supporting Microsoft productivity tools (Office 365, MS Teams).
• 4+ years supporting video conferencing (Cisco Webex).

Responsibilities

• Install, repair, and perform preventive maintenance of PC hardware and related systems.
• Troubleshoot software and hardware failures and resolve IT issues for end users.
• Identify network problems when related to desktops and laptops.
• Provide technical support, training, process creation, and lead project efforts.
• Mentor junior Technicians and contribute to knowledge sharing.

Skills

Executive support

End-user support

Hardware installation

Software installation

Hardware troubleshooting

Office 365

MS Teams

Webex

Tools

ServiceNow

Job description

Luna Data Solutions, Inc. in Austin, TX is seeking a Desktop Support Technician to install, repair, and maintain PCs and related systems for a state agency.

You will troubleshoot software and hardware, resolve IT issues, and provide hands-on technical support, training, process creation, and mentoring for junior technicians. This role requires reliable leadership and the ability to manage end-to-end incident resolution in a fast-paced environment.