Onsite Dispatch & Scheduling Admin – Fire Protection

EMCOR Group; Champaign (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Life Insurance

Paid Time Off

Bonuses

Job summary

Shambaugh & Son L.P. in Champaign, IL is seeking an Administrative Assistant to support our Fire Protection and Alarm Group with scheduling, billing, and dispatch duties.

The role requires excellent organization, proficiency with Microsoft Office, and strong communication skills. You will coordinate service calls, track work orders, and ensure timely follow-ups while maintaining confidentiality of client information.

Qualifications

• At least 1 year of scheduling or dispatching experience.
• Proficiency in Microsoft Office & Windows.
• Experience with AS400 is a plus.
• Regular and reliable attendance and punctuality.
• Professional email and phone communication.

Responsibilities

• Schedule, bill, and dispatch Sprinkler Fitters and Inspectors.
• Receive service requests and gather information to dispatch calls efficiently.
• Assign service calls based on technician skills, territory, availability, and proximity.
• Reassign work to manage customer expectations and priorities.
• Validate completion of work and follow up as needed.
• Follow approved dispatch processes and suggest improvements.
• Maintain document retention for service acknowledgments and reports.
• Maintain confidentiality of customer and employer information.
• Perform other duties as assigned.

Skills

Scheduling experience

Multi-tasking

Organizational skills

Professional communication

Office software proficiency

Tools

AS400

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Shambaugh & Son L.P. in Champaign, IL is seeking an Administrative Assistant to support our Fire Protection and Alarm Group with scheduling, billing, and dispatch duties.

The role requires excellent organization, proficiency with Microsoft Office, and strong communication skills. You will coordinate service calls, track work orders, and ensure timely follow-ups while maintaining confidentiality of client information.