Service Dispatch & Projects Coordinator

Commercial Fire Protection Inc.; Denver (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly rate

Medical and dental 100% paid by the Company

401k

Life insurance

Paid time off and holidays

Supportive team environment

Laptop

Tuition reimbursement

Career advancement opportunities

Job summary

Commercial Fire Protection Inc. is seeking a dedicated individual for a role that emphasizes customer service and office admin support within the fire safety industry. The position involves handling customer calls, scheduling work orders, and providing service quotes among other responsibilities. An ideal candidate should have at least two years of experience in office administration and customer service, along with a high school diploma or GED. The company offers competitive benefits, ensuring a supportive team environment with opportunities for career advancement.

Qualifications

• Minimum 2 years office admin and customer service experience.
• At least 1 year experience in service dispatch and customer service.
• Fire and life safety industry knowledge.

Responsibilities

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls.
• Create and Dispatch Work Orders required for scheduling of planned maintenance and service.
• Complete Service Agreement work orders as required.
• Monitor and follow up on work orders.
• Procure Parts/Materials for service work orders.

Skills

Customer service skills

Microsoft Outlook

Microsoft Excel

Microsoft Word

Organizational skills

Attention to detail

Communication skills

Flexibility

Proactive behavior

Collaborative skills

Education

High school diploma or GED equivalent

Job description

Commercial Fire Protection Inc. is seeking a dedicated individual for a role that emphasizes customer service and office admin support within the fire safety industry. The position involves handling customer calls, scheduling work orders, and providing service quotes among other responsibilities. An ideal candidate should have at least two years of experience in office administration and customer service, along with a high school diploma or GED. The company offers competitive benefits, ensuring a supportive team environment with opportunities for career advancement.