Administrative Assistant

Shambaugh & Son, L.P.; Champaign (IL); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plan

Employee assistance program

Job summary

Shambaugh & Son, L.P. is seeking an Administrative Assistant to support their Fire Protection and Alarm Group. The role involves scheduling, billing, and dispatching technicians, addressing customer requests, and ensuring timely service delivery.

Ideal candidates will possess at least one year of experience in scheduling and dispatching, along with proficiency in Microsoft Office. We offer a competitive hourly wage of $24-$26, along with bonuses and a comprehensive benefits package.

Qualifications

• At least 1 year of scheduling or dispatching experience.
• Ability to manage multiple tasks simultaneously, including incoming calls and scheduling.
• Must be organized and self-motivated.

Responsibilities

• Schedule, bill, and dispatch service technicians.
• Maintain confidentiality of customer information.
• Follow best practices for dispatch and contribute to process improvements.

Skills

Proficiency in computer usage

Scheduling or dispatching experience

Multi-tasking abilities

Professionalism in communication

Experience with AS400

Tools

Microsoft Office Suite

Job description

About Us

We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio‑fuel projects.

Job Summary

Shambaugh & Son L.P. is looking for an Administrative Assistant. In this role you will be responsible for performing a wide variety of organizational tasks for our Fire Protection and Alarm Group.

#shambaugh #LI-TS #Onsite

Essential Duties & Responsibilities

• Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
• Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
• Reassign work as needed to manage customer’s expectations, making judgments based on current workloads and priorities.
• Validate completion of work a follow up.
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
• Always maintain confidentiality of customer and employer information
• Other duties assigned.

Qualifications

• Proficiency in computer usage above basic Microsoft Office & Windows Skills
• At least 1 year of scheduling or dispatching experience
• Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
• Proven experience in multi‑tasking and doing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Ability to proficiently use Microsoft Word, Excel, PowerPoint, etc.
• Must be organized, self‑motivated and a strong work ethic
• Professionalism in email and over the phone
• Experience with AS400 a plus
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation

Compensation Range: $24 - $26 per hour

Other Compensation: Position is eligible for bonuses

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.