Administrative Assistant

EMCOR Group; Norcross (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

EMCOR Group is seeking an Administrative Assistant in Norcross, Georgia. The successful candidate will handle customer service and administrative tasks, including scheduling and dispatching technicians. Responsibilities also include billing, maintaining records, and ensuring professional communication. Proficiency in Microsoft Office and strong multi-tasking skills are vital. This position offers an opportunity to work in a fast-paced environment where organization and a strong work ethic are key for success.

Qualifications

• Proficiency in computer usage and above basic Microsoft Office & Windows skills.
• Dispatching or scheduling experience with Technicians or Project Managers preferred.
• Proven experience in multi-tasking across calls, scheduling, and information tracking.
• Must be organized, self-motivated and have a strong work ethic.
• Professional verbal and written communication skills are required.
• Regular and reliable attendance is necessary.

Responsibilities

• Responsible for scheduling, billing, and dispatch of technicians.
• Receive and process customer service requests professionally.
• Utilize automated scheduling to assign service calls to optimal technicians.
• Reassign work based on workloads and priorities.
• Maintain documentation retention for service acknowledgements and reports.
• Ensure confidentiality of customer and employer information.

Skills

Proficiency in Microsoft Office

Dispatching experience

Ability to multi-task

Organizational skills

Strong work ethic

Verbal and written communication

Experience with AS400

Job description

Job Summary

Shambaugh is looking for an Administrative Assistant. In this position you will be responsible for a wide range of customer service and administrative duties.

Essential Duties & Responsibilities

• Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
• Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
• Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
• Validate completion of work a follow up.
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
• Always maintain confidentiality of customer and employer information
• Other duties assigned.

Qualifications

• Proficiency in computer usage and above basic Microsoft Office & Windows skills
• Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
• Proven experience in multi‑tasking and doing several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Must be organized, self-motivated and a strong work ethic
• Professional verbal and written communication
• Experience with AS400 a plus
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled