Administrative Assistant

EMCOR Group; Champaign (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Life Insurance

Paid Time Off

Bonuses

Job summary

Shambaugh & Son L.P. in Champaign, IL is seeking an Administrative Assistant to support our Fire Protection and Alarm Group with scheduling, billing, and dispatch duties.

The role requires excellent organization, proficiency with Microsoft Office, and strong communication skills. You will coordinate service calls, track work orders, and ensure timely follow-ups while maintaining confidentiality of client information.

Qualifications

• At least 1 year of scheduling or dispatching experience.
• Proficiency in Microsoft Office & Windows.
• Experience with AS400 is a plus.
• Regular and reliable attendance and punctuality.
• Professional email and phone communication.

Responsibilities

• Schedule, bill, and dispatch Sprinkler Fitters and Inspectors.
• Receive service requests and gather information to dispatch calls efficiently.
• Assign service calls based on technician skills, territory, availability, and proximity.
• Reassign work to manage customer expectations and priorities.
• Validate completion of work and follow up as needed.
• Follow approved dispatch processes and suggest improvements.
• Maintain document retention for service acknowledgments and reports.
• Maintain confidentiality of customer and employer information.
• Perform other duties as assigned.

Skills

Scheduling experience

Multi-tasking

Organizational skills

Professional communication

Office software proficiency

Tools

AS400

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About Us

We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio-fuel projects.

Job Summary

Shambaugh & Son L.P. is looking for an Administrative Assistant. In this role you will be responsible for performing a wide variety of organizational tasks for our Fire Protection and Alarm Group.

#shambaugh #LI-TS #Onsite

Essential Duties & Responsibilities

• Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
• Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
• Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
• Validate completion of work a follow up.
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
• Always maintain confidentiality of customer and employer information
• Other duties assigned.

Qualifications

• Proficiency in computer usage above basic Microsoft Office & Windows Skills
• At least 1 year of scheduling or dispatching experience
• Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
• Proven experience in multi-tasking and doing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Ability to proficiently use Microsoft Word, Excel PowerPoint, etc.
• Must be organized, self-motivated and a strong work ethic
• Professionalism in email and over the phone
• Experience with AS400 a plus
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125238&hashed=1123816372) .

Geographic Disclosure

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation Range: $24 - $26 per hour

Other Compensation: Position is eligible for bonuses

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Job Locations

US-IL-Champaign

ID

2026-50398

Company

Shambaugh & Son, L.P.

Category

Administrative Services

Position Type

Full-Time

Location Type

Onsite

Posted Date

2 months ago (6/9/2026 3:38 PM)