Dispatch & Admin Specialist – Fire Protection

Shambaugh & Son, L.P.; Champaign (IL); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plan

Employee assistance program

Job summary

Shambaugh & Son, L.P. is seeking an Administrative Assistant to support their Fire Protection and Alarm Group. The role involves scheduling, billing, and dispatching technicians, addressing customer requests, and ensuring timely service delivery.

Ideal candidates will possess at least one year of experience in scheduling and dispatching, along with proficiency in Microsoft Office. We offer a competitive hourly wage of $24-$26, along with bonuses and a comprehensive benefits package.

Qualifications

• At least 1 year of scheduling or dispatching experience.
• Ability to manage multiple tasks simultaneously, including incoming calls and scheduling.
• Must be organized and self-motivated.

Responsibilities

• Schedule, bill, and dispatch service technicians.
• Maintain confidentiality of customer information.
• Follow best practices for dispatch and contribute to process improvements.

Skills

Proficiency in computer usage

Scheduling or dispatching experience

Multi-tasking abilities

Professionalism in communication

Experience with AS400

Tools

Microsoft Office Suite

Job description

Shambaugh & Son, L.P. is seeking an Administrative Assistant to support their Fire Protection and Alarm Group. The role involves scheduling, billing, and dispatching technicians, addressing customer requests, and ensuring timely service delivery.

Ideal candidates will possess at least one year of experience in scheduling and dispatching, along with proficiency in Microsoft Office. We offer a competitive hourly wage of $24-$26, along with bonuses and a comprehensive benefits package.