Onsite IT Desktop Technician — Hands-On Support & On-Call

GCS Recruitment Specialists; Robbinsville Township (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

GCS Recruitment Specialists seeks a reliable Desktop Technician to provide onsite end-user support for Operations facilities (laptops, desktops, printers, and basic networking). The role emphasizes following SOPs and meeting SLA expectations in a hands-on, on-site environment.

The ideal candidate has at least 1 year of IT support experience, with hands-on laptop imaging, printer troubleshooting, and familiarity with Windows 11 and Linux.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience imaging and deploying laptops
• Printer troubleshooting and support
• Basic networking concepts and troubleshooting
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities
• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities
• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Skills

IT support experience

Laptop imaging

Printer troubleshooting

Networking basics

Windows 11

Linux

Ticketing system

Troubleshooting

SOP adherence

Communication skills

Education

CompTIA A+ Certification (preferred)

Tools

Ticketing system

Job description

GCS Recruitment Specialists seeks a reliable Desktop Technician to provide onsite end-user support for Operations facilities (laptops, desktops, printers, and basic networking). The role emphasizes following SOPs and meeting SLA expectations in a hands-on, on-site environment.

The ideal candidate has at least 1 year of IT support experience, with hands-on laptop imaging, printer troubleshooting, and familiarity with Windows 11 and Linux.