Onsite Desktop Support & Training Specialist

STI; Salem (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company in Salem, VA, is looking for a Desktop Support professional to provide effective troubleshooting and training for desktop and laptop systems. The candidate should possess at least five years of extensive experience with Microsoft products and a proven customer service background. The role requires onsite work from Monday to Friday, emphasizing skills in communication and troubleshooting. Local candidates in the Roanoke/Salem area are preferred.

Qualifications

• 5+ years of extensive experience with Microsoft Desktop products including Windows, SharePoint, MS Office, Office 365, and MS Teams.
• 5+ years of skill in troubleshooting tools and managing desktop, laptop computers, and wireless devices.
• 5+ years of ability to communicate effectively with individuals and groups.

Skills

Microsoft Desktop products

Troubleshooting tools

Effective communication

Help desk request tracking

Customer Service skills

Computer training

Job description

A technology services company in Salem, VA, is looking for a Desktop Support professional to provide effective troubleshooting and training for desktop and laptop systems. The candidate should possess at least five years of extensive experience with Microsoft products and a proven customer service background. The role requires onsite work from Monday to Friday, emphasizing skills in communication and troubleshooting. Local candidates in the Roanoke/Salem area are preferred.