Desktop Support Technician

Mavensoft Technologies; Salem (OR); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Vision insurance

Job summary

A technology services provider is seeking an Associate-level professional for a contract position in Salem, OR. The role involves providing technical support to users statewide through various channels, diagnosing complex issues, and performing hardware repairs and installations. Candidates should have at least two years of experience in desktop support. This position requires on-site presence with a focus on hardware upgrades and system troubleshooting.

Qualifications

• Two years of experience supporting desktops in an enterprise environment required.

Responsibilities

• Provide technical support to statewide users via phone, remote access, and on-site assistance.
• Investigate, diagnose, and resolve complex desktop, hardware, and software issues escalated from lower-level support teams.
• Troubleshoot and repair hardware issues, including physical replacement of components and system upgrades.
• Document resolutions, procedures, and installations in the knowledge base and ticketing system.

Skills

Desktop

Troubleshoot

Installation

Hardware Upgrades

Job description

Location: Salem, OR – Onsite – Locals Only

Duration: 7 Months

Key Skills: Desktop, Troubleshoot, Installation, Hardware Upgrades,

Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation. Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.

Roles and Responsibilities:

• Provide technical support to statewide users via phone, remote access, and on‑site assistance.
• Investigate, diagnose, and resolve complex desktop, hardware, and software issues escalated from lower‑level support teams.
• Troubleshoot and repair hardware issues, including physical replacement of components and system upgrades (BIOS/ROM updates, firmware flashing, and card replacements).
• Analyze system performance, error logs, and diagnostic messages to identify and resolve issues or conflicts.
• Install, configure, test, and troubleshoot operating systems, applications, and hardware following established procedures.
• Perform system performance optimization activities such as disk maintenance and configuration tuning to maintain acceptable performance levels.
• Document resolutions, procedures, and installations in the knowledge base and ticketing system.
• Communicate request status, resolutions, and technical guidance clearly to users and stakeholders.
• Coordinate with hardware and software vendors for troubleshooting, product evaluation, and best‑practice recommendations.
• Research, evaluate, and share technical solutions to support department‑wide standards and system improvements.
• Two years of experience supporting desktops in an enterprise environment required.

Seniority level

• Associate

Employment type

• Contract

Job function

• Consulting
• IT Services and IT Consulting

Inferred from the description for this job

• Vision insurance