Desktop Support Technician

TEKWings LLC; Salem (OR); On-site; USD 55,000 - 70,000; Full time

Job summary

A technology support service provider is seeking a Technical Support Specialist in Salem, Oregon. This role involves providing technical support by telephone, remote access, and on-site for computer users statewide. Responsibilities include troubleshooting complex issues, analyzing system performance, and maintaining documentation. Ideal candidates should have strong problem-solving skills and the ability to handle hardware-related challenges effectively. The salary range is between $55,000 and $70,000 annually.

Qualifications

• Experience providing technical support via phone, remote, and on-site.
• Ability to troubleshoot and resolve complex hardware issues.
• Familiarity with logging technical requests and referring issues.

Responsibilities

• Provide technical support to computer users statewide.
• Log requests into a tracking system before escalation.
• Investigate and diagnose computer-related problems reported by staff.
• Communicate status of requests to affected parties.
• Analyze system performance and troubleshoot errors.

Skills

Technical support

Problem solving

Hardware troubleshooting

System performance analysis

Communication skills

Job description

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Responsibilities

• Provides technical support by telephone, remote technology, and on-site to computer users statewide.
• Requests are generally logged into the computerized tracking system before escalation.
• Records solutions in the solutions database or other forms of documentation.
• Communicates to the affected parties the status of requests.
• Investigate and diagnose computer-related problems reported by division staff across the state.
• Assist users with unusual and more complex issues that may be referred from lower-level IS staff.
• Troubleshoot and resolve hardware issues.
• Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors.
• Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts.
• Installations generally have established procedures.
• Testing and troubleshooting are at an intermediate level.
• Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades.
• Physically replaces cards and other hardware.
• Examples include bios or ROM upgrades, or flashing. Writes installation documentation and maintains knowledge library.
• Performance analysis is conducted regularly on PCs to determine system performance levels.
• If performance deteriorates, measures are instituted to return system performance to acceptable levels.
• Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user.
• Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software.
• The information gained from vendor contacts is investigated, evaluated, and tested upon request.
• This technical information is then made available to all team members for decision-making.
• This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization.
• Installations often do not have established procedures and could be the initial installation.
• Modifications to software may impact other software.

McMinnville, OR $55,000.00-$70,000.00 1 day ago