Desktop Support

STI; Salem (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company in Salem, VA, is looking for a Desktop Support professional to provide effective troubleshooting and training for desktop and laptop systems. The candidate should possess at least five years of extensive experience with Microsoft products and a proven customer service background. The role requires onsite work from Monday to Friday, emphasizing skills in communication and troubleshooting. Local candidates in the Roanoke/Salem area are preferred.

Qualifications

• 5+ years of extensive experience with Microsoft Desktop products including Windows, SharePoint, MS Office, Office 365, and MS Teams.
• 5+ years of skill in troubleshooting tools and managing desktop, laptop computers, and wireless devices.
• 5+ years of ability to communicate effectively with individuals and groups.

Skills

Microsoft Desktop products

Troubleshooting tools

Effective communication

Help desk request tracking

Customer Service skills

Computer training

Job description

Role: Desktop Support

Location: Salem, VA

Duration: Long Term

Work Schedule: Onsite daily Monday–Friday 8:00 am–5:00 pm, no exceptions.

Location requirement: Candidates local to the Roanoke/Salem, VA area required.

Qualifications

• Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams – Required 5 Years
• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices – Required 5 Years
• Ability to communicate effectively verbally and in writing with individuals and groups – Required 5 Years
• Experience working with help desk request tracking and reporting tools – Required 5 Years
• Strong Customer Service skills that include a "customer first" attitude – Required 5 Years
• Provide computer training for field staff – Required 5 Years
• Desired: Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
• Desired: Experience with creating training documentation.