Desktop Technical Support Analyst 3

STI; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT services provider in Richmond, VA is seeking a Desktop/Technical Support Technician. This on-site role is integral to supporting the Department of Veterans Services' IT needs. Candidates should possess strong technical skills, particularly in setting up and troubleshooting IT devices, including desktops, laptops, and networks. The position requires a customer-oriented mindset, problem-solving skills, and the ability to travel occasionally. Reliable transportation is mandatory for this role.

Qualifications

• Skilled in setup, configuration, and maintenance of IT devices including PCs and peripherals.
• Proficient in installing and troubleshooting Windows OS and Microsoft Office products.
• Experience with mobile devices configuration and troubleshooting.

Responsibilities

• Support for the Department of Veterans Services’ medical facility.
• Troubleshoot and maintain around 200 IT devices.
• Provide excellent customer service and communicate effectively with users.

Skills

PC setup and configuration

Troubleshooting Windows OS

Customer service skills

Ethernet LAN/WAN knowledge

Documentation creation

Problem-solving skills

Job description

Location & Duration

Richmond, VA / On‑Site — 6+ Months

Job Summary

This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton Roads area. Initial virtual interview will be conducted but an in‑person interview is required as a follow‑up before an offer is made.

Before Submitting

The candidate must provide their own reliable transportation, have a valid driver’s license, and will have travel reimbursed. The role supports remote benefits offices on occasion.

About the Role

Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services’ (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).

Responsibilities & Requirements

• Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
• Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti‑Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
• Expert working knowledge and experience with E‑mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
• Basic experience with IT inventory control, ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem‑solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.