Onsite Desktop Support Technician - Windows & Mac

Beacon Hill Staffing Group, LLC; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Desktop Support Technician to provide hands-on support for end users in a fast-paced enterprise environment. The role focuses on Windows and macOS support, imaging, deployment, and end-user assistance in a fully onsite setting in San Diego.

The ideal candidate has 3+ years of desktop support, strong AD and Office 365 knowledge, and excellent communication skills to deliver customer-focused service in a ticketed SLA environment.

Qualifications

• 3+ years of desktop support or technical support experience.
• Advanced knowledge of Windows 10/11 operating systems.
• Experience supporting macOS environments.
• Experience with Active Directory administration and user account management.
• Strong knowledge of Microsoft Office 365.
• Experience with desktop imaging, software deployment, and endpoint management tools.
• Ability to troubleshoot complex hardware and software issues.
• Experience working in a ticketing system and SLA-driven environment.
• Strong communication and customer service skills.
• Ability to work onsite full-time in San Diego (92127).

Responsibilities

• Provide technical support for Windows and macOS systems.
• Troubleshoot and resolve hardware, software, networking, and application issues.
• Configure, deploy, image, and maintain desktops and laptops.
• Support Microsoft Office 365 and related productivity applications.
• Perform software installations, updates, security patching, and endpoint maintenance.
• Assist with asset management, inventory tracking, and hardware lifecycle activities.
• Document issues, solutions, procedures, and technical processes.
• Work closely with Service Desk and other IT teams to resolve escalated issues.
• Support desktop security standards and compliance requirements.
• Maintain accurate records of hardware, software, and licensing information.
• Provide exceptional customer service while supporting users both remotely and in person.

Skills

Windows 10/11

macOS

Active Directory

Office 365

Endpoint management

Troubleshooting

Customer service

Ticketing system

Onsite work

Communication

Education

Bachelor's degree in Computer Science/IT

Tools

SCCM/MECM

Ivanti

LANDesk

Job description

Beacon Hill Staffing Group, LLC is seeking a Desktop Support Technician to provide hands-on support for end users in a fast-paced enterprise environment. The role focuses on Windows and macOS support, imaging, deployment, and end-user assistance in a fully onsite setting in San Diego.

The ideal candidate has 3+ years of desktop support, strong AD and Office 365 knowledge, and excellent communication skills to deliver customer-focused service in a ticketed SLA environment.