Desktop Technician

Beacon Hill; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Beacon Hill is seeking a Desktop Support Technician to provide hands-on support for Windows and macOS users in a fast-paced enterprise environment. You will configure and image desktops, manage software deployments, and assist end users while ensuring security and asset accuracy.

The role is 100% onsite in San Diego, requiring strong customer service and familiarity with AD, Office 365, and endpoint management tools. A proactive problem-solver with excellent communication will thrive.

Qualifications

• 3+ years of desktop or technical support experience.
• Strong Windows 10/11 knowledge and macOS experience.
• Experience with AD user management and Office 365.
• Proficient in imaging, deployment and endpoint management.

Responsibilities

• Provide technical support for Windows and macOS systems.
• Troubleshoot hardware, software, networking and application issues.
• Configure, deploy, image and maintain desktops and laptops.
• Support Office 365 and related productivity apps.
• Perform software installations, updates and security patching.
• Maintain asset records and hardware lifecycle activities.
• Document issues, solutions and procedures; assist with escalations.

Skills

Desktop support

Windows 10/11

macOS support

Active Directory

Office 365

Troubleshooting

Education

Bachelor's degree in Computer Science/IT

Tools

SCCM

MECM

Ivanti

LANDesk

Job description

Location: San Diego, CA (92127)
Schedule: 100% Onsite

About the Opportunity

We are seeking a Desktop Support Technician to provide hands‑on support for end users in a fast‑paced enterprise environment. This role is ideal for someone with strong Windows and Mac support experience who enjoys troubleshooting technical issues, supporting end users, and contributing to desktop and endpoint management initiatives.

Responsibilities

• Provide technical support for Windows and macOS systems.
• Troubleshoot and resolve hardware, software, networking, and application issues.
• Configure, deploy, image, and maintain desktops and laptops.
• Support Microsoft Office 365 and related productivity applications.
• Perform software installations, updates, security patching, and endpoint maintenance.
• Assist with asset management, inventory tracking, and hardware lifecycle activities.
• Document issues, solutions, procedures, and technical processes.
• Work closely with Service Desk and other IT teams to resolve escalated issues.
• Support desktop security standards and compliance requirements.
• Maintain accurate records of hardware, software, and licensing information.
• Provide exceptional customer service while supporting users both remotely and in person.

Required Qualifications

• 3+ years of desktop support or technical support experience.
• Advanced knowledge of Windows 10/11 operating systems.
• Experience supporting macOS environments.
• Experience with Active Directory administration and user account management.
• Strong knowledge of Microsoft Office 365.
• Experience with desktop imaging, software deployment, and endpoint management tools.
• Ability to troubleshoot complex hardware and software issues.
• Experience working in a ticketing system and SLA‑driven environment.
• Strong communication and customer service skills.
• Ability to work onsite full‑time in San Diego (92127).

Preferred Qualifications

• Microsoft certifications (MCSA, MCSE, MCITP, or similar).
• Experience with SCCM, MECM, Ivanti, LANDesk, or similar endpoint management tools.
• Network+ or CCNA certifications.
• ITIL certification.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience with software packaging, patch management, and enterprise desktop administration.

What We're Looking For

• Strong problem‑solving and troubleshooting abilities.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Team‑oriented mindset with a willingness to learn and grow.
• Passion for technology and providing a great end‑user experience.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• Medical
• Dental
• Vision
• Federal and state leave programs as required by applicable agency regulations to those that meet eligibility
• Details will be provided upon successful hiring

We look forward to working with you.