Desktop Support

Beacon Hill

Columbus (OH)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Federal and state leave programs

Job summary

A leading IT staffing firm is seeking an IT Desktop Support Professional to assist users with technical support issues including hardware and software problems. This role requires 3+ years of technical support experience and strong communication skills. The ideal candidate will provide in-person support in a collaborative environment from Monday to Friday. A Bachelor's degree or IT certifications are preferred but not mandatory. This position offers a full-time employment opportunity with a comprehensive benefits package.

Qualifications

3+ years of experience in a Technical Support or Desktop role.
Experience documenting user issues within a ticketing system.
Ability to translate technical information into non-technical speak.

Responsibilities

Provide in-person technical support for hardware and software.
Document user issues within a ticketing system.
Communicate technical information clearly to non-technical users.

Skills

Technical support

Windows 7 and 10

In-person customer support

Ticketing system documentation

Clear communication

Passion for learning technologies

Education

Bachelor's Degree or IT certifications

Tools

Mac systems

Job description

Overview

We are looking for an IT Desktop Support Professional to join a well-known education organization. The selected individual will be assisting users with all types of technical support issues including hardware and software, Windows/Mac, application failures, printer and network connectivity. This team\'s #1 priority is to assist the user and does not have strict metrics for their employees. This is a Monday-Friday role. If you are looking for a new challenge and are passionate about helping users, then this could be the new role for you!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Responsibilities

Provide in-person technical support for hardware, software, Windows and Mac operating systems, application failures, printer and network connectivity.
Document user issues within a ticketing system and follow up as needed to ensure issue resolution.
Communicate technical information to non-technical users in clear, understandable terms.
Collaborate with team members and work independently as required to resolve issues.

Qualifications

3+ years of experience in a Technical Support or Desktop role
Experience with PCs running Windows 7 and Windows 10
In-person customer technical support background is required
Experience documenting user issues within a ticketing system
Ability to translate technical information into non-technical speak for non-technical users
Passion for learning new technologies and inquisitive nature
Desired Skills: Mac experience
Bachelors Degree and/or IT certifications are a plus (must have degree OR years of experience)
Prior experience supporting Higher Education users

Company Profile and Benefits

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies\' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers\' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions by visiting www.bhsg.com.

Benefits: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable regulations. Details will be provided upon hire.

Job Details