Onsite Windows & Mac Desktop Support Pro

firstPRO, Inc

Philadelphia (Philadelphia County)

On-site

USD 40,000 - 60,000

Full time

2 days ago

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Job summary

firstPRO, Inc is seeking a Desktop Technician to join our client’s Philadelphia team to provide hands-on end-user support in a fast-paced environment. The role covers a 50/50 Windows and Mac OS environment, focusing on break/fix, troubleshooting, and delivering strong customer service.

Onsite work in Philadelphia, PA is required, with a contract-to-hire arrangement. Ideal candidates will have solid desktop support experience, strong AD and Office 365 knowledge, and the ability to troubleshoot

Qualifications

Experience in Desktop Support or Help Desk roles.
Hands-on with Windows and Mac OS environments.
Strong troubleshooting and break/fix skills.
Knowledge of Active Directory.
Experience supporting Microsoft 365.
Excellent customer service and communication skills.
Onsite work in Philadelphia, PA.

Responsibilities

Provide onsite Level 1/2 desktop and technical support to end users.
Troubleshoot hardware, software, operating system, and peripheral issues.
Support a 50/50 Windows and Mac OS environment.
Perform break/fix troubleshooting, repairs, installations, and replacements.
Troubleshoot issues involving laptops, desktops, monitors, printers, mobile devices, and other peripherals.
Manage user accounts, password resets, permissions, and basic troubleshooting within Active Directory.
Support Microsoft Office 365 applications and related end-user issues.
Install, configure, and maintain desktop hardware and software.
Assist with workstation deployments, upgrades, imaging, and refresh projects.
Document incidents, resolutions, and technical information within the ticketing system.
Provide professional, friendly, and customer-focused support to users at all levels.