Desktop Support Specialist

Ledgent Technology; Beverly Hills (CA); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Onsite work in Beverly Hills

Contract-to-hire (6 months)

Opportunity to convert to full-time

Exposure to enterprise systems

Job summary

Ledgent Technology in Beverly Hills, CA is seeking a hands-on Desktop Support Specialist for an onsite, contract-to-hire role. You will support Windows and macOS across employees, executives, vendors, and partners, troubleshoot hardware, software, printers, and mobile devices, and manage end-user issues with a customer-focused approach.

The ideal candidate has 3+ years of desktop support experience, a bachelor’s degree in IT or CS, and strong communication.

Qualifications

• Bachelor’s degree in IT, CS or related field.
• 3+ years desktop support or help desk experience.
• Experience with Windows and macOS environments.
• Troubleshooting hardware, software, printers, and mobile devices.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting executives and VIP users is a plus.
• Strong written and verbal communication skills.
• Able to work independently and in a team.
• Willingness to learn new technologies.

Responsibilities

• Provide day-to-day desktop support for employees and executives.
• Install, configure, troubleshoot, and maintain desktops, laptops, mobile devices, printers, monitors, and other IT equipment.
• Manage the full lifecycle of IT assets from procurement to retirement.
• Diagnose and resolve hardware, software, networking, and OS issues promptly.
• Track, document, and resolve support requests through the ticketing system.
• Escalate complex issues and follow through to resolution.
• Maintain IT asset records and documentation.
• Assist with onboarding, offboarding, deployments, and upgrades.
• Support after-hours or on-call issues as needed.
• Collaborate with IT teams to improve processes and support operations.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Independent yet collaborative

Education

Bachelor's degree in IT / CS

Tools

Ticketing system

IT asset management

Printer/mobile device troubleshooting

Job description

Desktop Support Specialist (JN -092026-430199) Beverly Hills, California

Salary: USD34 - USD36 per hour

Location: Beverly Hills, CA (Fully Onsite)
Pay: $34-36/hour
Duration: 6-Month Contract-to-Hire

Overview

We are seeking a customer-focused Desktop Support Technician to join our IT team in Beverly Hills. This is a fully onsite, contract-to-hire opportunity supporting a professional and fast-paced environment. The ideal candidate is a hands-on IT professional with strong Windows and macOS troubleshooting experience who enjoys providing exceptional end-user support across all levels of an organization.

Key Responsibilities

• Provide day-to-day desktop support for employees, executives, vendors, and business partners.
• Install, configure, troubleshoot, and maintain desktops, laptops, mobile devices, printers, monitors, and other IT equipment.
• Manage the full lifecycle of IT assets, including procurement, deployment, inventory management, support, and retirement of equipment.
• Diagnose and resolve hardware, software, networking, and operating system issues in a timely manner.
• Track, document, and resolve support requests through the ticketing system while ensuring excellent customer service.
• Escalate complex technical issues when appropriate and follow through to resolution.
• Maintain accurate IT asset records and technical documentation.
• Prioritize and manage multiple support requests while meeting service level expectations.
• Support onboarding, offboarding, workstation deployments, and equipment upgrades.
• Participate in after-hours or on-call support for urgent issues as needed.
• Collaborate with internal IT teams to improve processes and support operations.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of hands-on Desktop Support, Help Desk, or End User Support experience.
• Strong experience supporting Windows and macOS environments.
• Experience troubleshooting hardware, software, printers, mobile devices, and peripheral equipment.
• Excellent customer service and interpersonal skills with the ability to support both technical and non-technical users.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting users at all levels, including executive leadership.
• Strong written and verbal communication skills.
• Ability to work independently while contributing positively to a collaborative team environment.
• Passion for learning new technologies and continuously improving technical knowledge.

Preferred Qualifications

• CompTIA A+, Microsoft Desktop Support Technician (MDST), Help Desk, or similar IT certifications.
• Experience supporting executive-level users and VIP environments.
• Familiarity with IT asset management and lifecycle processes.

Why Apply?

• Competitive pay at $36/hour
• Opportunity to convert to a full-time employee after 6 months
• Professional and stable work environment in Beverly Hills
• Exposure to a wide range of end-user technologies and enterprise systems
• Collaborative team with opportunities for growth and development

This role is ideal for an experienced Desktop Support professional who enjoys hands-on technical work, solving complex technical issues, and delivering exceptional customer service in a high-touch support environment.