Onsite IT Support Specialist | Fort Wayne

Resultant; Fort Wayne (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Unlimited vacation

Significant 401k contributions

Career development opportunities

Job summary

Resultant is seeking a Technical Support Specialist to join our Fort Wayne, IN team onsite. You will provide exceptional client support, prepare desktops and devices, and maintain accurate documentation while working with a collaborative customer team to meet commitments.

The role calls for clear communication, a solid foundation in desktop support, and willingness to participate in on-call rotations, including after-hours support as needed.

Qualifications

• 1–3 years of experience as a Desktop Support Specialist or similar role
• Strong written and verbal communication skills
• Willing to participate in on-call rotation and after-hours support

Responsibilities

• Provide amazing support to clients, greatly exceeding their experience of what anyone else has ever done for them.
• Elevate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• Prepare desktops, laptops and miscellaneous hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
• Perform customer maintenance activities on behalf of the customer team.
• Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.]
• CoT_job_summary_short:
• COMPANY NAME: Resultant
• KEY POINTS: Onsite role in Fort Wayne; 1–3 years desktop support; strong communication and on-call willingness

Skills

Communication skills

Customer service

Technical explanation

On-call support

Job description

Resultant is seeking a Technical Support Specialist to join our Fort Wayne, IN team onsite. You will provide exceptional client support, prepare desktops and devices, and maintain accurate documentation while working with a collaborative customer team to meet commitments.

The role calls for clear communication, a solid foundation in desktop support, and willingness to participate in on-call rotations, including after-hours support as needed.