Onsite Desktop Support Technician – Windows & Hardware Expert

Talentify; Lafayette (IN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

401(k)

FSA/HSA benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician to support end users onsite in Lafayette, IN. Responsibilities include repairing and imaging PCs, laptops, printers, and monitors, configuring hardware, and managing IMAC events for printer migration and PC refreshes.

The role requires 3–6+ years of PC hardware/software experience, strong hardware diagnostics, basic network troubleshooting, and the ability to work independently in an enterprise environment.

Qualifications

• Experience with asset management.
• 3 to 6+ years’ experience supporting PC Hardware and software, comfortability with limited support for server and network equipment.
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues
• Get work done independently; dependable availability to work scheduled hours
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Ability to independently lift up to 40lbs, bend, crawl in order to support customer computer systems
• Ability to be on feet and physically walk potentially a good portion of the day while visiting customers work areas
• Ability to work with strong personalities
• Must be coachable, and a team player able to meet customer expectations regularly and respond well to feedback from leadership
• Trusted to work proactively given limited site IT Leadership

Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change
• Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency

Skills

PC Hardware

Asset Management

End User Support

Independent Worker

Tools

Windows OS

Outlook

Printer Drivers

Network Basics

Job description

CompucomStaffing is seeking a Desktop Support Technician to support end users onsite in Lafayette, IN. Responsibilities include repairing and imaging PCs, laptops, printers, and monitors, configuring hardware, and managing IMAC events for printer migration and PC refreshes.

The role requires 3–6+ years of PC hardware/software experience, strong hardware diagnostics, basic network troubleshooting, and the ability to work independently in an enterprise environment.