Onsite Desktop Support Technician (Windows 11)

Talentify; Deerfield Beach (FL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA benefits

Job summary

CompucomStaffing in Deerfield Beach, FL is seeking a Desktop Support Technician to join our onsite team and provide end-user support across devices and software.

You will troubleshoot hardware, software, and network issues, manage devices via MS Intune, and coordinate with other teams to resolve tickets while meeting SLAs. This role requires 2–5+ years of experience and a valid driver's license.

Qualifications

• 2 to 5+ years of desktop experience (deskside and remote).
• Windows 11 OS experience required.
• Excellent customer service and interpersonal skills.
• Experience with a ticketing system (ServiceNow / Remedy / ConnectWise).
• Microsoft Intune experience desired.
• Must have a valid driver's license, clean MVR, and reliable transportation.
• Ability to travel to other locations as needed.

Responsibilities

• Provide desktop support for onsite users including executive level support.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Device and user management through MS Intune.
• Troubleshooting Windows 11 OS, Office 365, MS Authentication and mobile issues.
• Perform setup and provisioning of equipment to business users.
• Manage Team Service Now Ticket queue and meet SLAs.
• Escalate to other teams to drive issue to resolution.

Skills

Windows 11

Customer service

Ticketing system

Microsoft Intune

Travel ability

Driver's license

MVR clean

End-user support

Executive support

Tools

ServiceNow

Remedy

ConnectWise

Job description

CompucomStaffing in Deerfield Beach, FL is seeking a Desktop Support Technician to join our onsite team and provide end-user support across devices and software.

You will troubleshoot hardware, software, and network issues, manage devices via MS Intune, and coordinate with other teams to resolve tickets while meeting SLAs. This role requires 2–5+ years of experience and a valid driver's license.