Onsite Desktop Support Technician - Walk-Up Tech Bar

Pomeroy; Middletown (NJ); On-site; USD 22,000 - 36,000; Full time

Job summary

Pomeroy is seeking a Desktop Support Technician to provide onsite IT support at a walk-up Tech Bar in Middletown, NJ. You will troubleshoot hardware and software across Windows, macOS, Android, and iOS devices while delivering excellent customer service.

The ideal candidate has hands-on desktop support experience, strong troubleshooting, and the ability to work in a fast-paced, customer-facing environment. This is a 12+ month contract with potential conversion.

Qualifications

• High school diploma or GED required.
• 3+ years of desktop, field, or onsite IT support experience.
• Hands-on experience with corporate hardware, software, peripherals, and mobile devices.
• Strong customer service and communication skills.
• Experience supporting Windows and macOS environments.
• Knowledge of hardware and software troubleshooting.

Responsibilities

• Provide onsite desktop and field support through a walk-up Tech Bar, including installation, repair, configuration, and maintenance of IT equipment.
• Troubleshoot and resolve hardware and software issues involving Windows, macOS, Android, and iOS devices.
• Diagnose complex desktop, hardware, software, and peripheral issues and coordinate escalations when needed.
• Assist users with technology questions and provide guidance on proper operation and maintenance of systems and equipment.
• Deliver professional, timely, and customer-focused technical support while balancing multiple priorities.
• Document user information, reported issues, troubleshooting steps, and resolutions accurately.
• Identify recurring technical issues and assist with analyzing trends and potential solutions.
• Escalate unresolved issues to the appropriate technical teams for additional testing and follow-up.
• Maintain accurate IT asset and inventory records, including equipment and parts transactions.
• Communicate technical information clearly to users with varying levels of technical knowledge.
• Work collaboratively with the IT support team to meet productivity, service, and customer satisfaction goals.

Skills

Desktop support

Windows

macOS

Customer service

Troubleshooting

Education

High school diploma or GED

Job description

Pomeroy is seeking a Desktop Support Technician to provide onsite IT support at a walk-up Tech Bar in Middletown, NJ. You will troubleshoot hardware and software across Windows, macOS, Android, and iOS devices while delivering excellent customer service.

The ideal candidate has hands-on desktop support experience, strong troubleshooting, and the ability to work in a fast-paced, customer-facing environment. This is a 12+ month contract with potential conversion.