Desktop Support Technician

Pomeroy; Middletown (NJ); On-site; USD 22,000 - 36,000; Full time

Job summary

Pomeroy is seeking a Desktop Support Technician to provide onsite IT support at a walk-up Tech Bar in Middletown, NJ. You will troubleshoot hardware and software across Windows, macOS, Android, and iOS devices while delivering excellent customer service.

The ideal candidate has hands-on desktop support experience, strong troubleshooting, and the ability to work in a fast-paced, customer-facing environment. This is a 12+ month contract with potential conversion.

Qualifications

• High school diploma or GED required.
• 3+ years of desktop, field, or onsite IT support experience.
• Hands-on experience with corporate hardware, software, peripherals, and mobile devices.
• Strong customer service and communication skills.
• Experience supporting Windows and macOS environments.
• Knowledge of hardware and software troubleshooting.

Responsibilities

• Provide onsite desktop and field support through a walk-up Tech Bar, including installation, repair, configuration, and maintenance of IT equipment.
• Troubleshoot and resolve hardware and software issues involving Windows, macOS, Android, and iOS devices.
• Diagnose complex desktop, hardware, software, and peripheral issues and coordinate escalations when needed.
• Assist users with technology questions and provide guidance on proper operation and maintenance of systems and equipment.
• Deliver professional, timely, and customer-focused technical support while balancing multiple priorities.
• Document user information, reported issues, troubleshooting steps, and resolutions accurately.
• Identify recurring technical issues and assist with analyzing trends and potential solutions.
• Escalate unresolved issues to the appropriate technical teams for additional testing and follow-up.
• Maintain accurate IT asset and inventory records, including equipment and parts transactions.
• Communicate technical information clearly to users with varying levels of technical knowledge.
• Work collaboratively with the IT support team to meet productivity, service, and customer satisfaction goals.

Skills

Desktop support

Windows

macOS

Customer service

Troubleshooting

Education

High school diploma or GED

Job description

DESKTOP SUPPORT TECHNICIAN – WALK-UP TECH BAR

Location: Middletown, NJ 07748

Job Type: 12+ Month Contract | Possible Conversion

Pay: Up to $26/hr W2

Benefits

• No benefits or PTO included

Schedule: Onsite | Business Casual

Work Authorization: USC/GC (W2 Only)

**3rd party resumes will not considered. Local candidates only**

JOB SUMMARY

We are seeking a Desktop Support Technician to provide onsite IT support through a walk-up Tech Bar in Middletown, NJ. This role will troubleshoot and resolve hardware and software issues across Windows, macOS, Android, and iOS devices while providing a high level of customer service to employees.

The ideal candidate has strong hands-on desktop support experience, excellent troubleshooting skills, and the ability to work effectively in a fast-paced, customer-facing environment.

RESPONSIBILITIES

• Provide onsite desktop and field support through a walk-up Tech Bar, including installation, repair, configuration, and maintenance of IT equipment.
• Troubleshoot and resolve hardware and software issues involving Windows, macOS, Android, and iOS devices.
• Diagnose complex desktop, hardware, software, and peripheral issues and coordinate escalations when needed.
• Assist users with technology questions and provide guidance on proper operation and maintenance of systems and equipment.
• Deliver professional, timely, and customer-focused technical support while balancing multiple priorities.
• Document user information, reported issues, troubleshooting steps, and resolutions accurately.
• Identify recurring technical issues and assist with analyzing trends and potential solutions.
• Escalate unresolved issues to the appropriate technical teams for additional testing and follow-up.
• Maintain accurate IT asset and inventory records, including equipment and parts transactions.
• Communicate technical information clearly to users with varying levels of technical knowledge.
• Work collaboratively with the IT support team to meet productivity, service, and customer satisfaction goals.

REQUIREMENTS

• High school diploma or GED.
• 3+ years of desktop, field, or onsite IT support experience.
• Hands-on experience supporting corporate hardware, software, peripherals, and mobile devices.
• Strong knowledge of computer hardware and software troubleshooting.
• Experience supporting Windows and macOS environments.
• Familiarity with Android and iOS devices.
• Strong customer service and communication skills.
• Ability to troubleshoot technical issues while maintaining a professional and empathetic approach.
• Strong analytical, problem-solving, organizational, and time-management skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to lift up to 45 pounds.
• Must be authorized to work in the United States.

WORK ENVIRONMENT

• Onsite office environment with a customer-facing walk-up Tech Bar.
• Business casual dress environment.
• Frequent interaction with employees and end users requiring technical assistance.