Onsite Desktop Support Technician - Windows/macOS Pro

SRS Real Estate Partners; Waltham (MA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

SRS Real Estate Partners is seeking an Onsite Desktop Support / Helpdesk Technician to support the Boston office. You will be the go-to person for day-to-day tech support, troubleshooting issues, setting up devices, and helping end users navigate technology confidently.

You will handle onboarding/offboarding, hardware setups, and collaborate with the corporate IT team to maintain security and data integrity. This role requires a service-oriented mindset and strong communication.

Qualifications

• 2+ years in a desktop support or helpdesk role.
• Proficient in Windows 10/11, macOS, Microsoft 365 and common office software.
• Working knowledge of TCP/IP, VPN, Wi-Fi, DNS, DHCP.
• Certifications such as CompTIA A+, Network+ preferred.

Responsibilities

• Serve as the first point of contact for IT support onsite, via phone, email, or ticketing system.
• Provide hands-on technical support for desktops, laptops, mobile devices, VoIP phones, printers, and conference room systems.
• Troubleshoot and resolve hardware, software, network, and connectivity issues across Windows and macOS environments.
• Set up and maintain user workstations, including OS imaging, patching, and peripheral configurations.
• Support industry-specific tools such as CoStar, LoopNet, Argus, Canva, Adobe Creative Suite, ArcGIS.
• Handle onboarding and offboarding processes—account creation, access management, and hardware setup.
• Coordinate with vendors for equipment repairs and escalated service tickets.
• Maintain accurate records of IT assets, system configurations, and support documentation.
• Work with the corporate IT team to uphold protocols, ensure data backup integrity, and meet compliance requirements.
• Assist with basic AV support for meetings, presentations, and hybrid conference room setups.
• Participate in IT projects including system upgrades, office moves, and new technology rollouts.

Skills

Windows 10/11

macOS

Microsoft 365

Networking basics

MDM platforms

Executive support

Communication skills

IT troubleshooting

Tools

CoStar

LoopNet

Argus

Canva

Adobe Creative Suite

ArcGIS

Job description

SRS Real Estate Partners is seeking an Onsite Desktop Support / Helpdesk Technician to support the Boston office. You will be the go-to person for day-to-day tech support, troubleshooting issues, setting up devices, and helping end users navigate technology confidently.

You will handle onboarding/offboarding, hardware setups, and collaborate with the corporate IT team to maintain security and data integrity. This role requires a service-oriented mindset and strong communication.