Onsite Desktop Support Tech – Entry Level, Contract-to-Hire

TEKsystems; Burlington (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability benefits

PTO / Vacation

Job summary

TEKsystems is hiring a Level One Desktop Support Technician to join a major retail environment Desktop Services team on a contract-to-hire basis. This elevated desktop support role handles escalations, works with network and Windows teams, and provides hands-on end-user support across the organization.

The ideal candidate has solid foundational IT skills, strong customer service instincts, and a desire to grow within a large enterprise. This is a fully onsite role based in Burlington, New Jersey.

Qualifications

• Minimum 15 incident closures per month.
• Mean time to resolve no later than 6 days.
• Positive customer service feedback from the business.

Responsibilities

• Handle level one helpdesk escalations requiring hands on desktop support.
• Manage and close incidents through ServiceNow ticketing system.
• Provide end user support via email and Microsoft Teams.
• Assist with laptop deployments - applications automated through Intune, minimal data migration required.
• Support iPhone, iPad, and mobile device setups.
• Collaborate with network and Windows team on level one issues requiring hands on resolution.
• Maintain high customer service standards when interacting with end users across the organization.
• Work toward introduction to management tools including Intune, BigFix, and AirWatch as tenure progresses.

Skills

Active directory

ServiceNow

macOS

azure ad

exchange

Customer service

Help desk support

Microsoft 365

Job description

TEKsystems is hiring a Level One Desktop Support Technician to join a major retail environment Desktop Services team on a contract-to-hire basis. This elevated desktop support role handles escalations, works with network and Windows teams, and provides hands-on end-user support across the organization.

The ideal candidate has solid foundational IT skills, strong customer service instincts, and a desire to grow within a large enterprise. This is a fully onsite role based in Burlington, New Jersey.