Onsite Desktop Support Technician – Tier II

TEKsystems; Canton (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision from Day One

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Transportation benefits

EAP

PTO/Vacation

Job summary

TEKsystems is seeking an Onsite Support Technician to join a client IT department in Canton, OH. This role offers first-shift, contract-to-hire prospects and hands-on work with desktops, printers, and mobile devices in a focused enterprise environment.

The ideal candidate will have Tier II desktop support experience, strong Windows/M365 knowledge, and customer-focused communication. Certifications are a plus; benefits and security-conscious environment are highlighted in the posting.

Qualifications

• Experience providing Tier II desktop support in an enterprise environment.
• Strong knowledge of Microsoft Windows operating systems, Microsoft 365 applications, and desktop hardware.
• Experience supporting printers, mobile devices, peripherals, and basic network connectivity issues.
• Familiarity with Active Directory, user account administration, and ticketing systems.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent verbal and written communication skills with a customer-service orientation.
• Ability to prioritize multiple tasks and work independently in a fast-paced environment.
• Associate degree in Information Technology or equivalent experience preferred.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or similar certifications are a plus.

Responsibilities

• Provide advanced onsite support for desktop, laptop, mobile device, printer, and peripheral issues.
• Troubleshoot and resolve escalated hardware, software, operating system, and network connectivity problems.
• Serve as a liaison between end users, the Remote Service Desk, and engineering teams to ensure timely issue resolution.
• Escalate complex incidents to specialized support teams and collaborate on root cause analysis and permanent solutions.
• Install, configure, image, deploy, and maintain end-user devices and associated software applications.
• Support workstation moves, adds, changes, upgrades, and technology refresh initiatives.
• Maintain accurate documentation of incidents, resolutions, asset information, and system configurations within ticketing systems.
• Monitor system performance, identify recurring issues, and recommend improvements to enhance stability and user experience.
• Coordinate with hardware vendors and third-party providers for repairs, warranty work, and system upgrades.
• Adhere to the service standards, processes, and documentation requirements while meeting established service level agreements (SLAs).
• Completes Access Requests(COMPREQ) based on approval form security access.
• Provide professional, customer-focused support while building strong relationships with client end users and stakeholders.

Skills

Windows OS

Microsoft 365

Desktop hardware

Active Directory

Ticketing systems

Customer service

Communication skills

Problem solving

Prioritization

Onsite support

Education

Associate degree in IT

Tools

Active Directory

Ticketing systems

Job description

TEKsystems is seeking an Onsite Support Technician to join a client IT department in Canton, OH. This role offers first-shift, contract-to-hire prospects and hands-on work with desktops, printers, and mobile devices in a focused enterprise environment.

The ideal candidate will have Tier II desktop support experience, strong Windows/M365 knowledge, and customer-focused communication. Certifications are a plus; benefits and security-conscious environment are highlighted in the posting.