Onsite Desktop Support Technician

TEKsystems

Tampa (FL)

On-site

USD 29,000 - 40,000

Full time

17 hours ago

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Vacation or Sick Leave

Job summary

TEKsystems is seeking a Desktop Support Technician in Tampa, FL, to join our IT team. This entry-to-mid level role supports desktops, laptops, and peripherals, handling Windows issues and Microsoft 365 with a strong focus on customer service in a fast-paced environment.

Ideal candidates have 1–2 years of related experience, solid communication skills, and familiarity with ticketing systems. This 100% onsite contract position offers hands-on exposure to imaging, deployments, and end-user support.

Qualifications

1-2 years of experience in desktop support, help desk, service desk, or end-user support.
Experience troubleshooting Windows operating systems and PC hardware.
Familiarity with Microsoft 365 administration and support.
Strong analytical and problem-solving skills with effective communication.
Excellent verbal and written communication and customer service orientation.
Experience with ticketing systems and documenting support activities.
Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

Provide first-level and second-level technical support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot and resolve hardware, software, OS, and Microsoft 365 issues.
Support end users through phone, email, ticketing systems, remote tools, and in-person.
Assist with PC deployments, workstation setups, hardware replacements, upgrades, and refreshes.
Perform software installations, updates, and basic system configurations.
Document incidents, service requests, troubleshooting steps, and resolutions in the ticketing system.
Escalate complex technical issues to senior support teams when appropriate.
Maintain high customer service levels while supporting users across the organization.
Assist with onboarding/offboarding activities, including workstation preparation and user setup.
Support basic printer, connectivity, and peripheral device troubleshooting.