Onsite Desktop Support Technician – Imaging & AD

Insight Global; Scottsdale (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits from day 1

Job summary

Insight Global is seeking a Desktop Support Technician in Scottsdale to provide tier 2 end-user support across the enterprise. The role involves onsite and remote support via Dameware for laptops and desktops, with emphasis on customer service and uptime.

Responsibilities include imaging, hardware/software upgrades, and Active Directory user builds, data transfers, and device configurations for a large corporate environment.

Qualifications

• 1+ year of experience in IT end-user support.
• Experience building PCs, installing Windows, and imaging.
• Experience with user builds (backups, imaging, configurations, deployments).

Responsibilities

• Provide tier 2 desktop support for laptops and desktops onsite.
• Imaging, hardware/software upgrades, and machine configurations.
• Create and deploy AD user builds and data transfers.
• Coordinate with the service desk and teams to resolve issues.

Skills

End user support

PC imaging

Windows setup

AD user builds

Remote support

Tools

Dameware

ServiceNow

Job description

Insight Global is seeking a Desktop Support Technician in Scottsdale to provide tier 2 end-user support across the enterprise. The role involves onsite and remote support via Dameware for laptops and desktops, with emphasis on customer service and uptime.

Responsibilities include imaging, hardware/software upgrades, and Active Directory user builds, data transfers, and device configurations for a large corporate environment.