Onsite Desktop Support Technician – Imaging & Hardware

Talentify; Austin (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401(K) with company match

Flexible spending

Job summary

Allied Consultants, Inc., based in Austin, seeks an experienced Desktop Support Technician to perform imaging, hardware replacement, and data migration as part of a dedicated technical services team. The role emphasizes day-to-day support and collaboration with agency subject matter experts and project managers.

Selected candidates will undergo background checks and may be subject to drug screening in compliance with regulations.

Qualifications

• Graduation from high school or equivalent.
• Experience handling multiple tasks, prioritizing, and meeting deadlines.
• Knowledge of personal computers, components, printers and microcomputers terms.
• Ability to work cooperatively with others in a professional environment.
• Experience providing technical assistance for applications and hardware.
• Experience installing and upgrading hardware/software and managing security controls.

Responsibilities

• Assist in imaging, replacing computers and migrating data.
• Work within a team including an agency SME and a project manager.
• Provide Windows 11 technical support experience if available.
• Perform day-to-day hardware/software maintenance and upgrades.
• Document service records and maintain appropriate documentation.

Skills

Multitasking

Customer service

Teamwork

Windows knowledge

MS Office

Hardware troubleshooting

Security policies

WordPerfect

Printer knowledge

Education

High school diploma

Tools

MS Office Suite

Windows OS

Job description

Allied Consultants, Inc., based in Austin, seeks an experienced Desktop Support Technician to perform imaging, hardware replacement, and data migration as part of a dedicated technical services team. The role emphasizes day-to-day support and collaboration with agency subject matter experts and project managers.

Selected candidates will undergo background checks and may be subject to drug screening in compliance with regulations.