Onsite Service Desk Engineer - Scottsdale

LTM; Scottsdale (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

401(k) Plan with Company match

Paid Holidays

Job summary

LTIMindtree in Scottsdale, AZ seeks an IT Service Desk Technician to join the Onsite team. You will support installation monitoring, troubleshoot workstations and devices, and help manage assets within the ITSM system.

You will collaborate across teams to maintain service excellence, update policies, and track metrics to improve support. The role requires client focus, attention to detail, and willingness to travel as needed.

Qualifications

• Associate or bachelors degree in computer science, computer information systems, or related field.
• 3 years of experience in IT roles of increasing responsibility.
• Experience with Windows 10/11, Active Directory, GPO, Office 365 tools.
• Experience with security, access systems, and multi-location support.
• Strong client focus and ability to manage expectations.

Responsibilities

• Serve as a member of the IT service desk support staff responsible for installation monitoring functionality and troubleshooting of workstations and communication devices.
• Support the IT Service Desk culture committed to collaborative crossfunctional relationships and service excellence.
• Assist in managing company assets (PCs, phones) in the ITSM tool.
• Inventory endpoint devices and ensure security, data backup, and secure network access.
• Follow and update IT processes, policies, procedures, and knowledgebase articles.
• Review service desk metrics to optimize service delivery.
• Assist tactical planning to prioritize technology initiatives and manage deployment of current and future state technologies.

Job description

LTIMindtree in Scottsdale, AZ seeks an IT Service Desk Technician to join the Onsite team. You will support installation monitoring, troubleshoot workstations and devices, and help manage assets within the ITSM system.

You will collaborate across teams to maintain service excellence, update policies, and track metrics to improve support. The role requires client focus, attention to detail, and willingness to travel as needed.