Onsite Desktop Support Technician (Imaging & Hardware)

Allied Consultants, Inc.; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401(K) with company match

Flexible spending through a cafeteria

Job summary

Allied Consultants, Inc., an Austin-based firm with over 34 years of experience delivering top-tier professionals to Texas State Agencies, seeks an experienced Desktop Support Technician for a high-impact technical services team on 100% onsite work. You will support imaging, hardware refreshes, and data migration while providing strong customer service.

The role emphasizes teamwork, responsiveness, and adherence to security practices.

Qualifications

• Minimum requirements as listed: high school diploma or equivalent; able to handle multiple tasks and meet deadlines.
• Experience with personal computers, printers, and microcomputers terminology; able to work with others in a professional environment.
• Provides technical assistance and support for applications and hardware issues; installs and upgrades hardware/software; maintains security controls.
• Ability to lift and relocate up to 30 lbs; strong customer service orientation.
• Proficiency with WordPerfect and MS Office Suite; working knowledge of Windows operating systems; good written and verbal communication.

Responsibilities

• Image and refresh desktops as part of the computer/docking station project.
• Replace computers and migrate data according to agency-provided procedures.
• Collaborate with agency SME and project manager to coordinate work.
• Perform day-to-day imaging and hardware/software upgrades as needed.
• Provide user support and document service activities; ensure security controls are maintained.

Skills

Multitasking

PC hardware basics

Teamwork

Customer service

Data migration

Imaging desktops

Security controls

Windows troubleshooting

Communication skills

Education

High school diploma or equivalent

Tools

MS Office Suite

WordPerfect

Windows OS

Job description

Allied Consultants, Inc., an Austin-based firm with over 34 years of experience delivering top-tier professionals to Texas State Agencies, seeks an experienced Desktop Support Technician for a high-impact technical services team on 100% onsite work. You will support imaging, hardware refreshes, and data migration while providing strong customer service.

The role emphasizes teamwork, responsiveness, and adherence to security practices.