Onsite Desktop Support Technician — Day-One Benefits

TEKsystems; Michigan; Presencial; USD 22 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision from Day One

401(k) Retirement Plan

Life Insurance

Short & Long-term Disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Resumo da oferta

TEKsystems is hiring for a contract-to-hire IT Help Desk role based in Grand Rapids, MI. You will provide end-user support for Windows workstations, Office apps, and peripherals, and you’ll document resolutions and procedures.

Responsibilities include ticket handling, remote support, and basic PowerShell scripting within a domain environment. Two years of customer service experience and strong communication are essential for success.

Qualificações

• Two years of customer service experience required.
• Experience supporting end users in a corporate IT environment preferred.
• Strong communication and documentation skills required.

Responsabilidades

• Provide technical support for workstations and MS Office applications.
• Handle service desk tickets and remote desktop troubleshooting.
• Set up peripherals, install desktop software, and document resolutions.

Conhecimentos

Help desk

Troubleshooting

Customer service

Phone support

Ticketing system

Password reset

Formação académica

Associate’s Degree (or higher) in a relevant field

Ferramentas

Office 365

Active Directory

PowerShell

Descrição da oferta de emprego

TEKsystems is hiring for a contract-to-hire IT Help Desk role based in Grand Rapids, MI. You will provide end-user support for Windows workstations, Office apps, and peripherals, and you’ll document resolutions and procedures.

Responsibilities include ticket handling, remote support, and basic PowerShell scripting within a domain environment. Two years of customer service experience and strong communication are essential for success.