IT Helpdesk Specialist: Windows, AD & Office 365

UFP Technologies; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, Disability Insurance

401K with matching contribution

Paid time off and holidays

Employee discounts

Job summary

A technology solutions provider in Grand Rapids, MI seeks a Helpdesk Technician to manage the helpdesk system, troubleshoot IT issues, and assist users. This role requires a high school diploma, customer service skills, and knowledge of Active Directory. Applicants should have 1-2 years of experience with Windows 10/11 and network protocols. A competitive benefits package is included, with the position being onsite full-time in Grand Rapids.

Qualifications

• 1-2 years’ experience supporting Windows 10 / 11, including software and driver installation preferred.
• Experience in a customer service environment is required.
• Working knowledge of network hardware such as switches, firewalls, and access points.

Responsibilities

• Supervise the helpdesk system on a daily basis.
• Troubleshoot and resolve IT-related issues.
• Create and manage user security in Active Directory.

Skills

Customer service experience

Troubleshooting skills

Active Directory knowledge

Network protocols (DNS, DHCP, TCPIP)

Education

High School diploma or GED

Tools

Windows 10 / 11

Active Directory

Office 365

Job description

A technology solutions provider in Grand Rapids, MI seeks a Helpdesk Technician to manage the helpdesk system, troubleshoot IT issues, and assist users. This role requires a high school diploma, customer service skills, and knowledge of Active Directory. Applicants should have 1-2 years of experience with Windows 10/11 and network protocols. A competitive benefits package is included, with the position being onsite full-time in Grand Rapids.