Hybrid IT Desktop Support Technician (First Shift) - Contract-to-Hire

TEKsystems; Lansing (MI); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Lansing is seeking an entry to mid-level IT Helpdesk/Desktop Support professional for a Contract to Hire role. You will diagnose and resolve hardware and software issues, support Windows 10/11 and Mac workstations, and help users achieve reliable IT service.

This hybrid position offers a pathway to full-time employment with a local enterprise client, where prior Helpdesk or Desktop Support experience and IT certifications are valued and opportunities to grow your IT career within

Qualifications

• Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
• IT certifications are desirable for this role.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.
• Swap out laptops/desktops and deploy Windows 10/11.
• Re-imaging Windows 11 onto machines from Windows 10.
• Assist all users with logged IT incidents and provide timely resolutions.
• Take ownership of issues, perform problem analysis, and escalate when needed to restore service quickly.
• Record, update and document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade software and hardware.
• Troubleshoot printers, copiers, and scanners.
• Maintain a first-class level of customer service.

Skills

Helpdesk

Desktop Support

PC Technician

Windows

Mac

IT certifications

Tools

Windows 10/11

Job description

TEKsystems in Lansing is seeking an entry to mid-level IT Helpdesk/Desktop Support professional for a Contract to Hire role. You will diagnose and resolve hardware and software issues, support Windows 10/11 and Mac workstations, and help users achieve reliable IT service.

This hybrid position offers a pathway to full-time employment with a local enterprise client, where prior Helpdesk or Desktop Support experience and IT certifications are valued and opportunities to grow your IT career within